2020 was the year when everyone was forced into remote work. It was no longer a choice but a necessity, and it’s likely here to stay. As we look back on 2020 and look forward to 2021, here are some lessons learned about remote work.
1 – Tech Tools Are Key
2020 highlighted the importance of technology in all aspects of business operations. Teams used it to share information and track projects. Technology was the lifeline for reaching customers and delivering services. It was key for order submission, scheduling, tracking, and social distancing. As you enter the new year, it’s a great time to evaluate the technology tools you currently use and consider new systems that might further improve operations. This may include CRM programs, phone systems, cloud storage, instant messaging, project management, and more. Your ability to incorporate effective tools will undoubtedly influence your success this year!
2 – Communication Must Be Deliberate
It can be easy to sit at your desk and type emails and instant messages all day. With limited in-person interactions, verbal and visual communication must be more deliberate. Pick up the phone and call a team member or customer. Schedule a video call so you can see faces, expressions, and reactions. There’s something about human contact, even virtually, that cannot be replaced by words on a screen. Don’t make the mistake of turning remote work into fully digital communication. Calls and videos build rapport and solidify relationships. Plus, they’re also emotionally uplifting!
3 – Planning Is Important
When working remotely, you need a plan. Setting goals and charting a path to achieve them will give you better focus and improve your productivity. Planning should occur at multiple levels. It starts at the highest level of the organization, trickles down to departments and teams, and flows down to every employee. Because your workspace is also your home space, you must create a plan for both work and leisure. Start the year off right by taking the time to plan.
4 – Productivity Is About Balance
The most difficult part about remote work is maintaining a balance between your work and personal life, since there’s no longer a physical distinction between the two. Most people find themselves working more hours with fewer breaks. Some eat lunch at their desks and don’t rise from their seats for hours at a time. The key to productivity is balance. If you’re sitting at your desk too long, it may seem like you’re getting more work done, but that’s probably not the case. Fatigue results in more time needed for the same tasks. It’s critical to take frequent breaks and step away from your computer. Things like setting a timer every hour as a reminder to get up and move for a few minutes or better yet, stepping outside for some fresh air and Vitamin D can help you re-set! You’ll return refreshed and energized, and ultimately, more productive.
More Lessons Learned About Remote Work
Arguably, the most important lesson learned about remote work is that it is possible. It is also true that the definition of teams has changed. It’s no longer just the people in your company. It’s just as easy to add outside team members now as well. In fact, we’ve been doing this for quite some time at Remote COO. Our virtual team of administrative and operational experts support companies and nonprofits across the country. By providing valuable operational, marketing, and management support, we’ve become part of many different companies and teams, working hand-in-hand with their internal staff to help them achieve their company goals. Contact us to learn how our remote services can help you do and achieve more in 2021.