Client Manager

JOB TITLE:

Client Manager

JOB DESCRIPTION:

Remote COO is looking for experienced operations professionals to serve as Client Managers, joining our team of experts who provide high-level operational and administrative support to multiple clients remotely on a part-time, long-term basis. We serve small businesses and nonprofit organizations, and we function as an extension of the business owner or Executive Director.

In this position, you are your clients’ trusted partner, and you work as a vital member of their team and ours. You anticipate needs, solve problems, remove friction, and create leverage, bringing order to ambiguity and helping leaders operate at their highest level. Client Managers are assigned to and support multiple clients simultaneously, building and sustaining strong relationships while coordinating people, priorities, systems, and strategic initiatives to drive progress and results.

Our clients are forward-thinking entrepreneurs who have entrusted us with their daily operations and back-office support. You are vital to their success because you proactively drive optimal business performance by building strong operational foundations, improving processes, enabling consistent execution, and helping leaders turn ideas and initiatives into results.

CORE RESPONSIBILITIES:

Build and Strengthen the Operational Foundation

  • Design, implement, and document scalable and repeatable systems and workflows that improve efficiency, clarity, and accountability
  • Identify gaps and inefficiencies that create bottlenecks or recurring “fires,” and proactively implement solutions
  • Make recommendations and provide input to improve client operations, not just execute tasks

Enable Strong Execution and Delivery

  • Keep the client organized and focused, anticipating needs and clearing roadblocks
  • Conduct weekly check-ins with clients to review priorities, and communicate clearly and consistently on progress, needs, and potential risks
  • Track key priorities, deadlines, and commitments to ensure nothing falls through the cracks

Systems and Process Ownership

  • Translate strategy into clear, actionable steps
  • Keep clients focused on goals and on the responsibilities that help move their business forward
  • Own and optimize operational workflows by building, maintaining, and improving SOPs, documentation, and task management systems (e.g., Asana), while identifying inefficiencies and implementing scalable solutions

THE ROLE

Client Managers act as a strategic extension of their client and support executive‑level functions, including:

  • Anticipating needs, removing friction, and creating leverage for client
  • Owning complex calendaring, prioritization, and scheduling across internal and external stakeholders
  • Preparing executives for meetings, including briefs, agendas, board materials, decks, and follow-ups

Because we work with small businesses (rather than large corporations), Client Managers are relied upon to manage day‑to‑day business operations, which may include:

  • Administrative / Operational Support
    • Provide comprehensive administrative and operational support by managing calendars, email correspondence, travel, meetings, project tracking and research initiatives to ensure efficient business operations and informed decision making.
  • Strategic Operations and Project Leadership
    • Identify operational challenges and opportunities, assess business needs, and recommend and implement scalable solutions while leading complex projects and initiatives through stakeholder alignment, effective process design, problem-solving, and successful execution.

This role is for someone who:

  • Thrives in a fast-paced environment with competing priorities, frequent context switching, and evolving business needs
  • Communicates clearly, confidently, and professionally with clients, leadership, and team members.
  • Is highly organized, detail oriented, and able to effectively manage multiple projects, deadlines, and responsibilities simultaneously.
  • Exercises sound judgment, demonstrates strong critical thinking skills, and knows when to take initiative, seek guidance, or escalate concerns.
  • Builds trust through discretion, reliability, professionalism, and a commitment to excellence.
  • Operates proactively by anticipating needs, identifying challenges and opportunities, and developing practical solutions before issues arise.
  • Enjoys solving problems, improving processes, and bringing clarity, structure, and momentum to complex situations.

BACKGROUND AND EXPERIENCE

The ideal Client Manager has/is:

  • 3+ years of remote experience in operations, project management, business administration, systems management, executive support, or a similar online role supporting business operations – this is a non-entry-level role requiring strong judgment, ownership, and the ability to operate independently across multiple clients
  • Strong written and verbal communication skills, with the ability to build relationships, facilitate discussion, and communicate effectively with clients and their constituents.
  • Highly organized with the ability to prioritize competing demands, manage multiple projects and deadlines, and maintain attention to detail in a fast-paced environment.
  • Tech-savvy, with proficiency in Microsoft Office and confidence using Asana (or similar project management tools), with the ability to quickly learn and leverage new systems and technology.
  • Proactive, resourceful, and solutions-oriented, consistently identifying opportunities to improve processes, streamline workflows, and drive initiatives to successful completion.

JOB REQUIREMENTS

  • This role is intended to be a primary professional commitment during standard business hours, requiring consistent availability, responsiveness, and the ability to support multiple clients effectively across varying priorities and time zones
  • Available Monday–Friday (generally 8:00 a.m. – 5:00 p.m. local time) for meetings, client communication, collaboration, and timely response to client needs
  • Able to commit to 20–25 hours per week with consistent daytime availability
  • While you have flexibility in how you structure your workday, you are expected to be available for client and team communication during business hours and cannot work exclusively evenings or off-hours; compensation is based on time actively worked
  • Comfortable working independently in a fully remote environment while maintaining strong communication, accountability, and follow through
  • Able to pass background and reference checks
  • Must reside in a U.S. state where Remote COO currently hires employees (see Eligible States section) and be authorized to work in the United States

COMPENSATION & BENEFITS

  • $20-25/hour, depending on experience
  • 90-day probationary period
  • 100% remote position – work from your home office with no commute
  • Flexible workday structure within standard business hours
  • Eligible for PTO based on hours worked, in accordance with company PTO policy
  • Some paid holidays
  • Ongoing training and professional development
  • Company-sponsored virtual team events and opportunities to connect with colleagues
  • High level of autonomy and trust, with the support of an experienced and collaborative team
  • Meaningful work supporting entrepreneurs, business owners and nonprofit leaders
  • Collaborative, values-driven culture

ELIGIBLE STATES
Candidates must currently reside in and be authorized to work in one of the following states: Alabama, Alaska, Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin

TECHNOLOGY & WORK AT HOME REQUIREMENTS

At Remote COO, our team works fully remotely and supports multiple clients across a variety of systems. To be successful in this role, you’ll need a reliable, secure, and professional work setup that allows you to operate efficiently, communicate effectively, and protect client confidentiality. This role follows a Bring Your Own Device (BYOD) model.

What You’ll Need

  • A quiet, distraction-free home office environment suitable for professional client and team meetings
  • Reliable technology setup, including:
    • A desktop or laptop capable of running current Microsoft 365 applications (no Chromebooks, tablets, or iPads as primary devices)
    • High-speed internet suitable for video conferencing and cloud-based applications
    • A smartphone with email, calendar access, and push notifications
  • A webcam for client and team meetings
  • A printer/scanner (helpful, but not required)

Tech Stack

  • You may work across a variety of platforms and technologies, including Microsoft 365, Google Workspace, Slack, Asana, WordPress, CRM systems, and other client-specific tools depending on client placement. Company logins will be provided as applicable.

Technology Requirements

  • Your primary device should be reliable, up-to-date, and capable of efficiently running multiple applications simultaneously (e.g. Microsoft 365, video conferencing, project management, and cloud-based tools). Devices with 8GB+ RAM, and solid-state storage are strongly recommended to ensure a smooth and productive work experience. 

Security & Professional Standards
Because we work closely with client systems, confidential information, and business-critical operations, maintaining a secure and professional work environment is essential. Team members are expected to maintain a secure, dedicated work device and comply with company security requirements, including:

  • Keep devices updated and running a supported operating system
  • Maintain active antivirus/security protection and device encryption
  • Enable automatic screen lock (maximum 5 minutes of inactivity)
  • Use company-approved password management software (currently LastPass)
  • Maintain multi-factor authentication (MFA) for Microsoft 365 and other required systems
  • Use a dedicated work device that is not shared with family members or other individuals
  • Follow all company and client confidentiality, data security, and technology policies

WORK‑LIFE BALANCE

  • This role is intended to be a primary professional commitment during standard business hours, with consistent availability to support clients and collaborate with team members.
  • We operate with a high level of trust, autonomy, and accountability. You are empowered to manage your time and workload while delivering on commitments.
  • While you have flexibility in how you structure your workday, general availability during business hours is expected for meetings, client communication, and collaboration.
  • We value sustainable workloads and healthy boundaries. Working outside normal business hours is not an expectation, and after-hours requests are rare and typically reserved for urgent or time-sensitive situations.

ABOUT US

We’ve been around since 2006 and embraced remote work long before “it was cool.” Creating a supportive and collaborative environment is important to us and starts from the top.

Our team enjoys flexibility and autonomy while doing meaningful work that empowers our clients to grow their companies and operate more efficiently. We are guided by our core values of Faith, Integrity, Quality, Relationship, and Leadership.

Learn more about the way we do business here: remotecoo.com/about.

Equal Employment Opportunity (EEO) Statement

We are an Equal Employment Opportunity and Affirmative Action employer and contractor. We do not discriminate on the basis of race, religion, color, national origin, political affiliation, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Remote COO will not tolerate discrimination or harassment based on any of these characteristics.

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